The return policy lasts 30 days from date of purchase, with no refund or exchange after 30 days. To be eligible items must be in original condition, unused, in original packaging and include a receipt. Partial refunds or exceptions at our discretion include items not in original condition, damaged not caused by manufacturer’s error and items purchased past the 30 day period. If applicable, the item will be inspected and a notice of refund will be approved or rejected. Approved refunds will be applied to credit cards within 15 business days.
Refunds are applicable to regular priced items only. No refunds on sale items.
Damaged items, not due to manufacturer’s error or user abuse, can be exchanged by contacting Charuk & Ford via email and shipping the item to our shop. All shipping costs and risks are assumed by the customer, Charuk & Ford do not guarantee or insure items during return-shipping. It is strongly advised to purchase tracking and insurance on returned shipments.
All wood parts and products are warrantied against manufacturer’s defect, and material failure for five years. All non-wood parts, including upholstery and metal are warrantied against manufacturer’s defect and material failure for 1 year. Warranties do not cover typical wear and tear, abuse or weathering. Charuk & Ford reserve the right to reject any warranty claim if the item does not meet the aforementioned criteria.